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Customer Experience Specialist

The Customer Experience Specialist will focus on delivering exceptional service to Regen’s clients, including professional salons and individual customers. This position will handle inquiries, provide skincare consultations, and ensure that clients have a seamless experience with the brand. Strong communication skills, a passion for skincare, and the ability to build long-term relationships with customers are key qualities for this role.

LOCATION

Zurich, Switzerland

EMPLOYMENT TYPE

Full-time

What You’ll Do

  • Serve as the primary point of contact for all client inquiries, providing personalized skincare consultations and advice to ensure customer satisfaction.

  • Manage client relationships, focusing on delivering exceptional service to both professional salon partners and individual customers.

  • Resolve any issues or concerns that arise, ensuring a positive and seamless experience for all Regen clients.

  • Provide product education to clients, helping them understand the benefits of Regen’s organic skincare products and how they can best use them.

  • Gather and analyze customer feedback, helping the company continuously improve products and services based on client needs.

  • Collaborate with the marketing team to identify opportunities for improving the overall customer journey.

Who You are

  • You are a people-oriented professional who takes pride in delivering top-notch customer service. With a passion for skincare, you have a deep understanding of how to provide personalized advice to clients and resolve their concerns with empathy and efficiency. You are patient, attentive, and thrive on building long-lasting relationships with clients. Your goal is to ensure that every interaction reflects Regen’s commitment to excellence, leaving customers feeling valued and supported in their skincare journey.
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